Free delivery within the European Union for orders over 300€ !

General terms & conditions

1. Scope

The following General Terms and Conditions apply to all orders placed via our online shop:

2. Contract language

The contract is concluded in English.

3. Delivery conditions

Delivery costs are added to the product prices. These costs are detailed on the Shipping information page.

4. Payment

The following payment methods are available in our online shop: credit card (Visa, Mastercard & American Express), Bancontact / Mistercash, Apple Pay & Google Pay.

All transactions are processed through

5. Retention of title

The goods shall remain our property until full payment is made.

6. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, you have to report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact may prevent us from intervening.

7. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the Belgian and the European law.

Customer service: You can contact our customer service for questions and complaints by e-mail at

8. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at We are ready to participate in extra-judicial dispute settlement proceedings before a Belgian consumer dispute resolution body. For more details:

9. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. The withdrawal should be sent to:

T&H Services SRL
Chaussée de Waterloo 1488
1180 Uccle


If you cancel this contract, we will reimburse to you all payments received from you, without undue delay and in any event not later than 30 days from the day on which we have received the goods back. We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 7 days has expired. You will have to bear the direct cost of returning the goods. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10. Data Protection

You are welcome to visit our site without giving any personal data. We only store access data without any personal details, such as the name of the Internet service provider, the sites from which you visit us or the names of the files accessed. This data is evaluated for the sole purpose of improving our offers and is not personally identifiable. Personal data is only collected if given voluntarily within the scope of your ordering of goods, when you open a customer account or register for our Newsletter. Unless you have given your express consent, we only use the data you have given us for the purpose of fulfilling and processing your order. Unless you have given your express consent for the further use of your data, such data will be blocked for further use once the contract has been completely processed and complete settlement of the purchase price has been made and it will be erased on expiry of the time limits prescribed by fiscal and commercial law. On registration for the Newsletter you give your consent for your name (optional) and email address to be used for our own advertising purposes until such time as you cancel the Newsletter.

Should it be required for the delivery of the goods, your data will be disclosed to the forwarder commissioned with the delivery. For the purpose of processing payments, we give your payment record to the bank commissioned with the payment.

This will not be disclosed to third parties.

11. Use of cookies

In this shop, some information pertaining to your visit on our website (like the content of your shopping cart) may be stored in cookies that can be called up during future visits. If you register with us or wish to place an order, we require your customer data. The data stored in a cookie saves you the trouble of filling in the forms. The cookies created have a lifetime of six months. Furthermore, you can use your browser program to manage the acceptance of cookies and if necessary to block them.

12. Data security

Your personal data is transferred via the Internet in coded form using SSL. We use technical and organisational measures to secure our website against loss, destruction, access, modification or disclosure of your data by unauthorised persons. Access to your customer account is only possible after your personal password has been entered. You should treat your access information confidentially and should close the browser window when you have finished communicating with us, especially of you share the computer with others.

13. Right of access to personal data

In accordance with the European and Belgian Data Protection applicable laws, you have a right, that is free of charge, to access your stored data and where applicable the right to the correction, blocking or erasure of this data.

14. Retraction of consent

Where applicable you have expressly given your consent to the following in the course of placing the order. We would like to point out that you can withdraw your consent at any time with effect for the future.

15. Opening of a customer account

You consent, on opening a customer account, to basic data (name, address, email, telephone number etc.) and usage data (user name, password etc.) being stored in a customer database. This will allow you to log on and place an order using your user name and password without having to enter your data again when purchasing articles in the future. You can retract this consent at any time with effect for the future by having your customer account erased by contacting us at

16. Consent to email advertising

All customer data is stored and processed by us in accordance with the European and Belgian Data Protection applicable laws. If you register for the newsletter, we store your email address for the purpose of advertising and market research until such time as you cancel your consent.

17. Questions

For questions concerning the collection, processing or use of your personal data, the disclosure, correction, blocking or erasing of data and the retraction of consent please contact us at:

T&H Services SRL
Chaussée de Waterloo 1488
1180 Uccle


18. Notice of liability for web links

Despite careful control we assume no liability for the content of external links.

19. Jurisdiction and applicable law

Brussels is the place of jurisdiction for all disputes arising from these General Terms and Conditions.

Contracts concluded with the inclusion of these General Terms and Conditions are subject to the Belgian law (the application of the UN Convention on the International Sale of Goods - CISG - is excluded).

20. Final provisions

Should one or more of the provisions of these General Terms and Conditions be or become invalid, this shall in no way affect the validity of the General Terms and Conditions of Trade as a whole.